No, but we work with Third Party Providers who provide hardware support to Veterinary Practices.
Vertical Connect provides a Fee for Service platform.  We charge in 15 minute blocks at the rate of $175.00 + GST per hour.
No, Vertical Connect are a third party service provider who specialise in support and services for Veterinary Practices.  Specifically who use OpenVPMS Practice Management System.  We work closely with OpenVPMS but we aren’t affiliated with them.
Yes, Vertical Connect can provide ‘Onsite Training/Support’ upon request.
Vertical Connect offers a range of Training packages both onsite or remote.  See
Yes, for overseas Customers’ PayPal is available.  For Local Customers’ we accept payment via EFT into our account.  There is a 3.6% fee plus $0.30c for any payment received via PayPal.
No, Cheque Payments are no longer accepted.  A $5.00 administration fee is applicable for any cheque payment.
Version 2.1 is currently in Beta 2 testing and is expected to be released end of May, 2019.
Yes, we use Zoho Desk which has a Customer Portal.  This will be launched May 2019.
You can access the FAQ on the OpenVPMS website –   Click here

Yes Vertical Connect can do a one on one demonstration of OpenVPMS or you can click here which will direct you to OpenVPMS demonstration on their website.

Phone Support

For any urgent support queries please contact us on 03 8737 9309. For any non urgent matters please email [email protected] or to lodge a support ticket Click Here